We want you to be happy with the products you receive from The Dolce Diet. If you are not happy with what you receive, we will accept a return on any product in resalable condition (with tags and free of odors) for a full thirty days from the day we ship your package.
How to Return
All returns must be issued a Return Merchandise Authorization (RMA) before they are shipped back to us. Failure to obtain an RMA may result in your return being refused.
To obtain an RMA, please contact customer service at firstname.lastname@example.org and provide the appropriate information listed below. You will receive a response within one business day with further instructions.
Please have the following ready when you contact customer support:
- Order number
- Item(s) you wish to return
- Reason for return (choose from the following list):
- Damaged – the shipping box or packaging shows visible signs of damage, likely incurred during transit, and as a result, the products within have sustained damage
- Defective – the box or packaging appears fine, but the product within is not working as intended or is damaged
- Received incorrect item
- Does not fit
- Do not want
Typically, returns are processed within two business days of receipt. Depending on your bank or credit card issuer, you should see the refund within a few days after processing. If you haven’t received your refund in ten business days after we received your return, please contact us at email@example.com for additional assistance.